Keele Parish Council Corona Virus Bulletin

Keele Volunteers Bulletin 29th June

 If you need help with anything including shopping or picking up prescriptions contact: graham.bibby@gmail.com

07595 946812

01782 622574

If you have any tips or messages for the next bulletin, please contact me.

Calls for help is now at a low level and people seem to have sorted out their shopping needs, so I have not included a shopping section in this bulletin.

You will be aware that a significant easing of measures to control the virus is planned from the 4th July.  I thought a summary might be useful.  Many thanks to the Guardian who provided the majority of this material.

Shielding

There will be many who are in a high risk group who have had the difficult isolating themselves from the world over recent months.  Government are offering the following advice:
From 6 July:

  • you may, if you wish, meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing
  • you no longer need to observe social distancing with other members of your household
  • in line with the wider guidance for single adult households (either an adult living alone or with dependent children under 18) in the general population, you may from this date, if you wish, also form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance

From 1 August:

The government will be advising that shielding will be paused. From this date, the government is advising you to adopt strict social distancing rather than full shielding measures. Strict social distancing means you may wish to go out to more places and see more people but you should take particular care to minimise contact with others outside your household or support bubble. In practice this means that from 1 August:

  • you can go to work, if you cannot work from home, as long as the business is COVID-safe
  • children who are clinically extremely vulnerable can return to their education settings if they are eligible and in line with their peers. Where possible children should practise frequent hand washing and social distancing
  • you can go outside to buy food, to places of worship and for exercise but you should maintain strict social distancing
  • you should remain cautious as you are still at risk of severe illness if you catch coronavirus, so the advice is to stay at home where possible and, if you do go out, follow strict social distancing

Those in receipt of centrally provided food boxes and medicine deliveries will continue to receive this support until the end of July if they want it.

Distancing and households

A new “1-metre-plus” concept has been introduced. This means it is now possible to be 1 metre away from someone outside your household instead of 2 metres, so long as there is another mitigating factor in place, such as a screen or face-covering, or hand-washing facilities. The changes also allow one household of up to six people to spend time with another household indoors, including staying the night, but they should remain physically distant.

Pubs and restaurants

Pubs and restaurants in England can reopen both outdoors and indoors in what the government calls a “covid-secure way” with more hand-washing, ventilation and table service indoors, rather than customers standing at a shared bar. People may be asked to give their names but pub landlords will not check the exact makeup of an individual household that comes into the venue or request to see identification. They will not be asked to wear face-coverings. A household will be able to meet with one other household at a time in a pub or restaurant, then choose another household on another occasion. Nightclubs will not yet be reopening, nor will casinos, and the government has said there will be taskforces to ensure more businesses can open as quickly as possible.

Accommodation

Hotels, bed and breakfasts, holiday homes and campsites and caravan parks and boarding houses will be able to reopen. Campsites will be given guidance on how to be “covid-secure” in shared areas such as shower, toilet and washing-up facilities. Work remains to be done on how hostels, where there are shared sleeping spaces, can reopen safely and they will not be ready for 4 July

Public transport

Instead of keeping a distance of 2 metres from other passengers, it will be possible to travel 1 metre apart so long as another mitigating factor is in place, such as a face-coverings which are mandatory.

Theatres, museums and galleries, concerts

They will be able to reopen but not for live performances, as the government say they want to protect the health of performers. They could show previous work on a screen. Cafes, bars and restaurants associated with the venue would be able to reopen, however. Museums and galleries can also reopen. Concerts and outdoor music festivals will not be permitted as mass gatherings are still banned.

Exercise

Gyms, indoor studios, indoor sports facilities, swimming pools and water parks will not be reopening yet but outdoor gyms in parks – many of which have been taped up by councils since March – will be. Popular events such as park runs, and large running groups, are not due to make a comeback just yet as they are classed as a mass gathering. The reason gym-like venues are remaining closed for now is the level of breathing involved, which is a risk factor in the virus’ spread.

Places of worship

These have been open for private prayer since 13 June.  From the 4th July they may open for prayer services, with a maximum of 30 people allowed in the building at one time and so long as the building’s staff follow guidance on how to control the virus. Singing will be not be allowed so services will be without hymns.

Weddings

Weddings can be held as places of worship reopen. However, after the service the couple will only be able to go to a hospitality venue with one other household – making any celebration small-scale and forcing couples to chose between different sides of a family. At the moment, the maximum number of people from one household that can mix with another household in an indoor venue is six.

Beauty

Hairdressers and barbers can open and have been booking in clients for a number of weeks anticipating the change. Nail bars, massage and tattoo parlours will not be reopening because of concerns about the risk of transmission. However, the government says it hopes to get them reopened within weeks and that they are working closely with the sector on how this could be possible.

Entertainment

Funfairs, theme parks, adventure parks, amusement arcades, model villages, aquariums, wildlife centres, zoos and safari parks can all reopen on 4 July, which will give families far more scope for days out. However, bowling alleys, indoor skating, indoor play areas including soft play will not be reopening for now.

Parking Charges in Newcastle under Lyme

You will be delighted to learn that the payment machines for parking in town are now available for use again.  The Borough have asked motorists to pay but will not be enforcing payment until July (sometime) in a bid to help relaunch retailing in the town centre.

 


Keele Volunteers Bulletin 11th June

Support Bubbles

New guidelines will apply from midnight on Saturday.  The new rules will mean single parents and children under 18 that they live with, as well as single adults living alone, can go inside one other household and even stay overnight without maintaining physical distancing.

A single-person household will be able to join together with a multi-person household, so a lone parent could, for example, visit their children’s grandparents in another part of England for help and stay for an extended period.

It will also mean a couple who live apart can be together for the first time during the lockdown, if at least one of them lives alone.

It will not apply to people told to shield, who are meant to be isolating until the end of June apart from being able to meet one other person outside their home.

Food and shopping

 The situation with the major supermarkets remains unchanged but

From Monday 15th June, non-essential stores in England will be able to reopen.  This includes shops selling things like clothes, toys, books and electronics, as well as tailors, auction houses, photography studios, and indoor markets.

Woore Fruit Farm

 Is now open, I picked my first strawberries of the year at the weekend.  They are busy and the strawberries get picked out so do check before you go.  They are currently waiting for more strawberries to ripen and expect to open on Saturday for strawberries and gooseberries.

https://www.facebook.com/woorefruitfarm

Pubs

The Sneyd Arms in Keele Village weekend offer has become regular feature.  They are offering a pie deal this Friday.

https://www.facebook.com/sneydarmskeele/

The Old Swan, Marley Heath continues to offer a takeaway service:

https://www.theoldswantakeaway.com/

The Crown at Checkely continues to offer its takeaway menu, hampers, money off on drinks and free delivery on orders over £15:

https://www.thecrownatwrinehill.co.uk/Crown-Wrinehill-Takeaway-March-2020.pdf

Alerts

 

Fraudsters Target Over 1000 People In Staffordshire During Lockdown

Fraudsters exploiting the Covid lockdown have targeted over 1,000 people in Staffordshire.

Since March 1,100 people have been scammed across the County, resulting a combined total of more than £22,000 lost, an average of £2,000 each.

As part of Scams Awareness Month, we are raising awareness of the latest scams and how to protect yourself.

The majority of reports to Action Fraud are related to online shopping where people have ordered protective face masks, hand sanitiser, Covid-19 testing kits, and other products, which have never arrived. In a lot of cases, if they have arrived, they have been sub-standard.

Other frequently reported scams include where suspects advertise vehicles or puppies for sale and use the outbreak as a reason the victim can’t come to see the vehicle/puppy. The suspects persuade the victim to make a payment in advance and the car/puppy are never provided. There have been reports of spoofed PayPal links in these cases.

Action Fraud are also seeing a large number of fake TV Licensing emails where there have been minor changes to the messaging and links, with some including a COVID-19 related hook. The emails now being reported claim that the recipient’s direct debit has failed and that they need to pay in order to avoid prosecution. These emails display the subject header “We couldn’t process the latest payment from your Debit Card – COVID19 Personalized Offer: You are be eligible for a 1 x 6 months of free TV Licence”.

Detective Inspector Kerry Skingle, of the force’s Fraud and Financial Investigation Department, said: “Criminals will use every opportunity they can to defraud innocent people. They will continue to exploit every angle of this national crisis. We want people to be aware of the very simple steps they can take to protect themselves from handing over their money, or personal details, to criminals.

“If you’re approached unexpectedly remember to stop – take a moment to think before parting with your money or information that could keep you safe, challenge – could it be fake? It’s ok to reject, refuse or ignore requests. Only criminals will try to rush or panic you.

“Protect – if you think you’ve fallen for a scam, contact your bank immediately and report it to Action Fraud via actionfraud.police.uk.
Advice and guidance on how to protect yourself, or your business, from fraud and cyber crime is available at www.gov.uk/coronavirus-fraud-and-cyber-crime. There is further advice and up-to-date information about COVID-19 fraud on the Action Fraud website and Twitter page. Reporting to Action Fraud can be done online at https://www.actionfraud.police.uk.

 

Council Tax Email Scam

Criminals are using government branding in emails to convince you they’re genuine and to trick you into giving them your money or information.

If you’ve received an email offering you a council tax reduction, take five to think about it. Don’t automatically click on any links or attachments as they could lead to fake websites.

If you’ve received a scam email forward it to report@phishing.gov.uk and visit the Take 5 website, takefive-stopfraud.org.uk for more information on scams.

 

Protect Yourself from Pet Scams

Considering buying a pet online during lockdown?

Criminals are using the pandemic as a cover story to trick people into paying deposits for animals advertised online that don’t exist.

You may also be asked to make up front payments to cover vaccinations, insurance and delivery.

Do your research by looking up reviews for the site, or person, you are buying from. If you’re still unsure, ask a trusted friend or family member for their advice.

Always use secure payment channels and be careful with your personal details.

Never feel rushed to make a decision, take five and think about it, if it doesn’t feel right you don’t have to continue.

For more tips on scams visit the Take 5 website https://takefive-stopfraud.org.uk/

 

Keele Volunteers Bulletin 31st May

Elements of lockdown are easing.  From Monday, advice for those in the ‘Shielding’ category will change to suggest they can go outside with members of their household from Monday, while continuing to follow physical distancing guidelines. Those who live alone can meet outside with one other person from another household.

Reviews of the shielding guidance are expected to be made at regular points in the coming weeks.

Supermarkets

 Product availability is much improved this week, Morrisons even had a good stock of flour when I visited yesterday! There seem to be no changes to Morrison’s, Sainsbury’s and Tesco’s provision for home deliveries to vulnerable customers.

Other Retail Outlets

On Monday 1st June, open air markets and car showrooms will be allowed to reopen, they must meet the Covid-19 secure guidelines to protect shoppers and workers.

From 15th June, non-essential stores in England will be able to reopen.

This includes shops selling things like clothes, toys, books and electronics, as well as tailors, auction houses, photography studios, and indoor markets.

Pubs

The Sneyd Arms in Keele Village is offering a takeaway service this weekend, sorry I didn’t get this bulletin our earlier!  I anticipate this will be a regular feature. They have a pie offer this Friday.

https://www.facebook.com/sneydarmskeele/

The Old Swan, Marley Heath is also now offering a takeaway service:

https://www.theoldswantakeaway.com/

The Crown at Checkely continues to offer its takeaway menu, hampers, money off on drinks and free delivery on orders over £15:

https://www.thecrownatwrinehill.co.uk/Crown-Wrinehill-Takeaway-March-2020.pdf

Meeting up

 The new rules say that the lockdown will be adjusted from June 1 to allow up to six people to meet outside, provided that those from different households continue to strictly follow social distancing rules by staying two metres apart.

As well as in parks and other outdoor spaces, people can now meet in gardens and other private outdoor spaces, as well as in public outdoor spaces such as parks, while keeping a two-metre distance from those that they do not live with.

New Recycling System

 Newcastle are introducing a new recycling system.  This will involve a @Blue Bin’ for all recycling apart from paper and cardboard which is to be placed in a weighted blue bag.  Food waste should go in your grey bin for the moment

In essence:

  • Recycling collected every two weeks
  • Food waste temporarily suspended
  • Blue bin for all recycling apart from paper and card
  • Weighted bag for paper and card.

https://www.newcastle-staffs.gov.uk/all-services/recycling-and-waste/new-recycling-service-container-deliveries-and-service-start

For those living in Keele, the new bins and bags should be delivered n the week of 15th June.


Keele Volunteers Bulletin 17th May

 If you need help with anything including shopping or picking up prescriptions contact: graham.bibby@gmail.com

07595 946812
01782 622574

If you have any tips or messages for the next bulletin, please contact me.

Particularly: as lockdown continues, some of you or your neighbours may be feeling the strain of isolation. If you know someone who would benefit from a chat, we are here to help and befriend.

Food and Shopping

 Sainsbury’s website contains the following update

Volunteer Shopping Card

 As part of its ongoing pledge to help feed the nation and keep customers and colleagues safe, Sainsbury’s is this week launching Volunteer Shopping Cards to make it easier for customers to shop for others.

Available from today, Volunteer Shopping Cards can be purchased online (www.sainsburysgiftcard.co.uk), enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.

Customers can visit the dedicated webpage and select how much they’d like to spend on their weekly shop, between £5 – £250. The E-Gift Card will then be emailed directly to the person shopping on their behalf, which can then be redeemed at checkout in store.

 Supporting elderly and vulnerable customers

 We are doing our best to offer online delivery slots to elderly and vulnerable customers and these customers have priority over all slots, and have proactively contacted 270,000 customers who we identified as elderly or vulnerable based on the information we had.

We know many people are shopping for others who can’t access food online or get to a shop. We support and encourage this, and it will go a long way towards getting food to everyone who needs it.

Customers in England who are at a higher risk of coronavirus or are vulnerable can refer themselves (or a family member) for help with food and essential items from the NHS Volunteer Responders programme by calling 0808 196 3646.

Tesco’s update

To help you stay safe at home, you can now buy a Tesco Volunteer e-Gift Card and email it to whoever is doing your shopping. They can use this to pay for your Tesco shop.

Morrisons

Have had a gift card system in place for some weeks now on which we have already reported but to recap:

Explanation of eGifts & Gift Cards for Vulnerable / Self-isolating people & volunteers.

Buy Gift Cards – https://morrisons.cashstar.com/

If another person has been grocery shopping on your behalf, or if you’d like to send a grocery gift card to someone else, the Morrisons eGift and Gift Cards are here to help.

What is the Morrisons eGift and Gift Card? The eGift and Gift Card can be used to provide funds to another person, whether that’s a friend, family member or other volunteer, who is conducting your grocery shopping on your behalf. You can also use them to give as a gift. They can be used at any Morrisons store in the UK, and are a great way to make sure funds are available for your shopping needs without the need to leave your home.

How do the Gift Cards work? You can order a Gift Card online and it’ll be posted to the recipient’s home address, removing the need for you to handle physical money, or pass your payment card details on to the recipient. The recipient can then use the Gift Card at any checkout in any Morrisons store in the UK.

How do eGifts work? eGifts are an electronic version of the Gift Card. They are sent directly to the recipient’s email address without the need for handing anything over to the recipient, whether that’s physical money or your payment card details.

The eGift can then be printed and used in store, or alternatively it can be presented in store on a phone screen to be scanned at the checkout. They also work on self-service checkouts.

Marks and Spencer’s

Sorry if I got your hopes up last week but Marks and Spencer food deliveries are not available in this area yet ☹

Flour

Whilst the flour mills have responded poorly to the increase in demand and stocks of branded flour remain low, various providers are bagging up their own offer. Morrisons had plain flour available in plastic bags in the bakery area last time I was in. Equally, Snape’s of Woore are offering bread flour and yeast and Plant and Wilson in Baldwins Gate have their own bagged flour.

Out and about

We received a report on a dog falling down a very deep hole on one of the paths of in Keele Woods. The dog was retrieved and was uninjured, but the pit appeared to have been obscured with branches and leaves. It was not clear if this was intentional but do take care if walking in the woods. All dogs must always be on a lead whilst on campus.


Keele Volunteers Bulletin 11th May

 If you need help with anything including shopping or picking up prescriptions contact: graham.bibby@gmail.com

07595 946812/ 01782 622574

If you have any tips or messages for the next bulletin, please contact me.

Particularly: as lockdown continues, some of you or your neighbours may be feeling the strain of isolation. If you know someone who would benefit from a chat, we are here to help and befriend.

 

New COVID Regulations in England

Unlimited exercise, some sports and meeting one other person outdoors to be allowed from Wednesday

As widely expected, people will be formally allowed to go out for exercise more than once a day. In addition, people will be permitted to meet and sit down with one other person, outdoors, if they remain two metres apart. The new rules will start on Wednesday, when people can undertake “unlimited amounts of outdoor exercise”, and sunbathe or drive to destinations for exercise. Sports including angling, swimming in lakes and rivers, tennis and golf will also be allowed, but only within household groups. (From the Guardian)

Bigger fines for those flouting the rules

The PM announced an increase in the current regime of possible fines for people who break physical distancing rules. Currently, the fine is £60 for a first-time offence, which doubles for each subsequent offence. They could now start at £100 and double for further offences, up to a maximum of £3,200. Government advisers had previously warned that large fines could disproportionately hit the disadvantaged. (From the Guardian)

Meeting outdoors

People are still not allowed to visit relatives or friends, with the exception that they can meet one person at a time outdoors while maintaining a 2 metre distance.

Food and Shopping

 Sainsbury’s website contains the following update

We have extended our opening hours, the majority of our supermarkets are now open from 08.00 – 22.00.
Key information

  • We are still giving our customers who are vulnerable priority access to our online home delivery service. With support from the Government so far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK and will be in touch with more customers based on the database we receive from Northern Ireland as soon as we can.
  • We have been working hard to expand our service across home delivery and Click & Collect. More slots are now available and we are able to offer some of them to other customers. Customers who are vulnerable will get priority access and are able to book slots in advance of anyone else. We’re releasing new slots regularly so please check back if you can’t see any available.
  • For vulnerable customers who have been offered a slot and are unable to place their order online, we are offering a telephone ordering service and we now have five times the number of colleagues on hand to help with this.
  • We are currently limiting our delivery slots to 1 per customer within a 7 day period. This is a temporary measure to help enable more customers to book a slot. You can still amend your order up to a day before your delivery.
  • To reduce queuing times both inside and outside our stores we have been extending our opening hours. The majority of our supermarkets are now open from 08.00 – 22.00 and we encourage you to visit our stores throughout the day to avoid queues when stores open in the morning.

 

Morrisons

No updates but the new doorstep delivery system has been used by a local resident who found it to be very good.

Call 0345 611 6111 and select option 5 to place your order.

Tescos

remain alone amongst the BIG 3 local supermarkets in having a number you can ring if you need help getting a priority delivery slot. This has also been tested by a resident who found it useful.

Please call us on 0800 917 7359. We can’t guarantee a slot will be available, but we will do our best to prioritise you as we continue to expand our capacity.

M&S

are teaming up with Ocado in September, for the moment you might be able to get deliveries of M&S food with the Deliveroo App. I am road testing this and have not yet been able to get it to work.

Boots

Stores have remained open throughout the lockdown and delivery services continue as normal.

Holland and Barretts

Stores have remained open throught lockdown and delivery services continue as normal.

Homebase

Have suspended their delivery service but their stores are now open with social distancing precautions in place.

Pets

Holly Leake of ‘Paw Chores’ is a pet First Aider and Health Advisor. Many Vets have been offering a limited emergency service during lockdown. Holly is happy to offer advice, can do dog walks and will take all relevant social distancing precautions.

07720645558

holly.leake@pawchores.com

She has written a reassuring article on COVID in relation to pets which is available on her website:

https://www.pawchores.com/post/can-my-dog–cat-get-coronavirus

Another useful article on aggressive behaviour in dogs is here:

https://www.pawchores.com/post/don-t-worry-he-s-friendly-the-difference-between-a-friendly-dog-and-a-polite-dog

 

Recycling

 Fourteen waste recycling centres across Staffordshire are to reopen within days – six weeks after being shutdown due to the coronavirus pandemic.

Staffordshire County Council closed all of its household waste recycling centres, including that at Leycett, in March after the national lockdown started.

Now it has been announced that the sites will be back up and running from Thursday, May 14th but strictly for ‘essential use’ to ‘protect the public and staff from the risk of spreading infection’.

The opening times will be slightly shorter from 9am to 4pm.

Meanwhile, tips in Stoke-on-Trent remain closed.

Only three cars will be allowed on each site to unload with a one-in-one-out system so residents are being warned to expect delays.


Keele Volunteers Bulletin Sunday 3rd May

 If you need help with anything including shopping or picking up prescriptions contact: graham.bibby@gmail.com

07595 946812

01782 622574

If you have any tips or messages for the next bulletin, please contact me.

Particularly: as lockdown continues, some of you or your neighbours may be feeling the strain of isolation. If you know someone who would benefit from a chat, we are here to help and befriend.

 

Food and Shopping

 Morrisons have a very helpful new doorstep delivery service available to vulnerable and elderly members of the community, unable to go shopping in-store.

 

Call 0345 611 6111 and select option 5 to place your order.

 

Any order placed before 5pm we will aim to deliver the next day. In order to use this service you must live within 10 miles of a Morrisons store. There is an limit of three per item whilst using this service.

Deliveries will adhere to the current social distancing rules so to avoid contact we strongly encourage contactless card payments only, if this isn’t possible chip and pin card payments are available but no cash payments can be accepted.

Please see below for the list of essential items which you can order.

doorstop-deliveries-instore-a4_rw

 

Sainsbury’s latest information if you’re extremely vulnerable:

“We have worked with the government to identify those in England, Scotland and Wales who are extremely vulnerable and have shopped with us before.

If you got a letter from the NHS and registered on GOV.UK as extremely vulnerable to coronavirus, your details will be shared with us. We’re currently in the process of contacting people via email who the government has identified, and we’ll continue to do this going forward.”

Tesco’s

We’re reserving hundreds of thousands of home delivery slots a week for our most vulnerable customers, who the Government have identified as needing extra help. We’ve already started contacting these customers to let them know we’re prioritising home delivery slots for them. As the Government gives us further lists, we will continue to contact these customers.

 

On top of this, we’re expanding our home delivery and Click+Collect capacity as fast as we can. We’ve already added hundreds of thousands of new slots, and we’re recruiting thousands of new colleagues to pick your orders, plus thousands of new drivers to deliver them.”

Government:

The link to register as extremely vulnerable is below

https://www.gov.uk/coronavirus-extremely-vulnerable

Freshview have expanded their range  – the online pages have increased quite considerably.  There are now meat choices. They are a local grocery supplier offering local free deliveries of essential groceries to local households. You need to order one of their pre-selected boxes but there is a large range to choose from and many of which include groceries as well as fresh fruit, veg etc.

https://freshviewfoods.co.uk/

Tel : 01782 717806

Anti-Fraud advice

I came upon advice from the Nationwide Building Society about avoiding scams, it would be useful at any time but is particularly helpful at the moment:

https://www.nationwide.co.uk/support/security-centre/fraud-awareness/fraud-scams


Keele Volunteers Bulletin Monday 27th April

Food and Shopping

The process by which vulnerable shoppers can get registered for priority deliveries is not transparent. If you have any experience of this, please let me know so I can pass it on.

Nevertheless, I have found the following information for our local supermarkets:

Tesco

Tesco is trying to prioritize home delivery slots for vulnerable customers, reserving “hundreds of thousands of home delivery slots a week” according to a statement from the supermarket chain.

They are identifying customers using the list provided by the Government.

To try and get access to a priority slot, you can phone 0800 917 7359.

Tesco says that they are “working closely with administrators across the UK and expect this list to be extended to cover Scotland, Wales and Northern Ireland in the coming weeks”.

Sainsbury’s

Sainsbury’s is also working with the government to identify those most in need of their home delivery services.

Sainsbury’s are also working from the same list from the government that has the details of those extremely vulnerable to the virus.

If you live in Wales, Scotland or Northern Ireland, Sainsbury’s says that they are working hard with each of the respective governments to “gather the details of the most vulnerable living in these countries”.

As soon as Sainsbury’s has these details, they will get in touch with those customers.

 

Asda

Asda is also working from the government list and has said that they have written to over 91,000 of their most vulnerable customers who had an email address linked to an Asda customer account.

Those who received an email have been sent advice about how to claim a delivery slot free of charge.

An Asda spokesperson said: “We’re doing all we can – and would continue to urge customers who are able to visit shops to think of how they can support others in their community and if they can shop for them – allowing us to maximise our online capacity for those who need it most.”

Morrisons

Morrisons has not implemented specific delivery slots for vulnerable customers, but has introduced other methods that they are using to try and help those customers.

These changes include:

  • Making more delivery slots available to customers through their Morrisons website and through the Morrisons Store on Amazon Prime Now
  • Launching a customer call centre for orders to be taken over the phone so that people who don’t use online shopping can still order food – that phone number is 0345 322 0000
  • Launching food boxes that are designed to provide homes with everyday essentials, with both a vegetarian and meat eater option

Link to Morrisons Box Scheme:

https://www.morrisons.com/food-boxes/how-it-works

The Government site to register as vulnerable is here:

https://www.gov.uk/coronavirus-extremely-vulnerable

Other shopping news

I went into Plant and Wilton Butchers: 01782 680422, today. They will take orders and payment over the phone, box up your goods and bring them to your car if you ring when you pull up. Please give them a few days notice of orders

Snapes of Woore make wonderful bread and remain open (7am to 1 pm, closed Thursday), cash payment only. Most importantly they have bread flour and yeast for sale. 01630 647478

 

Don’t forget, Keele Volunteers are ready and willing to help you with your shopping!

Online Book Club

A volunteer would like to set up a book club for the community now that we are all physically isolated from one another. The best method of communicating can be decided once we have some members, WhatsApp is a possibility and video conferencing might be possible. Given the problems we have getting out to the library, the suggestion is that initially, we could share books we have individually read with a short description and our views of them the idea being to give people suggestions for what to read next.

 

If you are interested in joining send me an email and I will pass your details on the volunteer.


 Keele Volunteers Bulletin Saturday 18th April

Food and Shopping

Greengrocer

G Harrison, Greengrocer of Leek delivers to Keele on a Friday. You can contact them at:

Mr Paul Harrison:
gharrisongreengrocer@hotmail.com

01538 371154

Elmside

Levels of demand have meant Elmside Nursery have had to close their doors but thy are still taking orders by phone and will deliver to you:

01270 820352

Paying for shopping

 Morrisons and Asda have a scheme in place to allow isolated customers to pay for shopping by an e-gift card. Sainsburys are putting a similar scheme in place. Here are the details of the Morrison’s Scheme:

Explanation of eGifts & Gift Cards for Vulnerable / Self-isolating people & volunteers.

Buy Gift Cards – https://morrisons.cashstar.com/

If another person has been grocery shopping on your behalf, or if you’d like to send a grocery gift card to someone else, the Morrisons eGift and Gift Cards are here to help.

What is the Morrisons eGift and Gift Card?

The eGift and Gift Card can be used to provide funds to another person, whether that’s a friend, family member or other volunteer, who is conducting your grocery shopping on your behalf. You can also use them to give as a gift. They can be used at any Morrisons store in the UK, and are a great way to make sure funds are available for your shopping needs without the need to leave your home.

How do the Gift Cards work?

You can order a Gift Card online and it’ll be posted to the recipient’s home address, removing the need for you to handle physical money, or pass your payment card details on to the recipient. The recipient can then use the Gift Card at any checkout in any Morrisons store in the UK.

How do eGifts work?

eGifts are an electronic version of the Gift Card. They are sent directly to the recipient’s email address without the need for handing anything over to the recipient, whether that’s physical money or your payment card details.

The eGift can then be printed and used in store, or alternatively it can be presented in store on a phone screen to be scanned at the checkout. They also work on self-service checkouts.

 

Online Book Club

A volunteer would like to set up a book club for the community now that we are all physically isolated from one another. The best method of communicating can be decided once we have some members, WhatsApp is a possibility and video conferencing might be possible. Given the problems we have getting out to the library, the suggestion is that initially, we could share books we have individually read with a short description and our views of them the idea being to give people suggestions for what to read next.

 

If you are interested in joining send me an email and I will pass your details on the volunteer.

Updates from Staffordshire Police

 

Warning Issued As Distraction Burglary Attempts Likely To Rise During Covid-19 Lockdown

Staffordshire Police are warning people to be extra vigilant if they get an unexpected caller to their home during the current government lockdown.
A distraction burglary is where someone calls at your home posing to be someone they’re not  normally an official or council worker. They then make up a story to get into your home it’s predicted that the number of these bogus or distraction offences are likely to be on the rise over the coming weeks given that more elderly and vulnerable people are now isolated at home across the county.
Superintendent Tom Chisholm from Staffordshire Police, said: “We are asking people to be vigilant if they are approached at their home by anyone offering trade services or claiming to be from an organisation. Always ask for identification and if you are not expecting anyone and they don’t have an appointment do not let them into your home.
“Ensure all valuables and money are kept in a safe location. Local residents are encouraged to contact the police immediately if they have any suspicions about doorstep callers.”
To prevent yourself from falling victim to these criminals we ask that you listen to the following advice:

  • Make sure your front and back doors are locked at all times – even when you’re at home. If you’re answering the front door then make extra sure your back door is locked – as criminals could be working in pairs or groups.
  • Before you answer the door it’s worth taking a second to think about whether you’re expecting anyone – if you can see who’s there before answering make sure you do.
  • Don’t let anyone pressure you into letting themselves inside your house – even during lockdown call a neighbour or police to help if you’re uncomfortable.
  • Public service employees and officials are required to show identification when they come to your home – make sure you take time to look at it carefully and check it isn’t fake. If in doubt – call the number on a utility bill or an official site and ask for confirmation. Any genuine worker will not mind waiting.
  • If you have a chain on your door – use it. Don’t remove it unless you’re absolutely certain that person is genuine.
  • Never agree to have work done by someone passing by – even if they seem legitimate.
  • Put signs up to reduce the number of unexpected callers at your door.
  • Tighten up security – focus on improving the protection given by doors, windows and fences to make it harder for anyone trying to break in.
  • Keep all valuable items out of sight and, if possible, in a safe – if anyone does manage to get in safely stored items will make it much harder for them to find and take.

 

Latest Guidance on Lockdown rules from the National Police Chiefs’ Council

Click to access What-constitutes-a-reasonable-excuse.pdf

At a glance: a guide to reasonable excuses to leave the house (Daily Telegraph)

Dos

·         Drive to countryside but walk must take longer than time driving.

·         Short rest on a park bench during long walk.

·         Buy non-essential items or luxuries during weekly shop at supermarket.

·         Buy small amounts of staples or necessities like milk, newspaper and pet food.

·         Collect surplus basic food items from a friend.

·         Buy tools and supplies to repair a fence panel.

·         Travel to work when not reasonably possible to work from home.

·         Deliver food packages to vulnerable people.

·         Moving to a friend’s address for several days to allow a “cooling off” after arguments at home.

·         Take an animal for treatment.

Don’ts

·         Drive for a prolonged period with only brief exercise.

·         Take a short walk to a park bench but then remain seated for a much longer period.

·         Choose to work from home in a local park.

·          Knock on doors offering to do cash-in-hand work.

·          Visit a vets surgery in person to renew a prescription when it could be done over the phone.

·         Visit a friend at their address or meet in public to socialise.

Prescriptions

The NHS have produced a useful poster regarding the ordering and collection of prescriptions which I have attached with this bulletin

Keele surgery and others ask for a minimum of 2 working days to process a prescription, then ideally one further working day to process and order it. In the current crisis the pharmaceutical supply chain is being stretched to breaking point and we are experiencing availability issues with some common items. Ideally, patients should allow 7 days from ordering to collection for repeat prescriptions. This then gives us the opportunity to sort any supply issues where possible or source an alternative.

Campus

Many thanks to Keele University for confirming that Keele Campus remains open to the Public. The University note:

“We can confirm that, despite the impact of COVID-19, Keele University Campus remains open to the community. All that we ask is that users of the campus remember that this is a University and that there are still people living and working within the environment. We therefore ask that people choosing to visit the campus comply with Government Guidance, respect the need for social distancing and keep dogs on a lead.

In terms of the retail store, we are endeavouring to keep this open for the community, but again to sustain this, we have, within Government Guidelines, introduced a number of restrictions which again we would request people respect.”

It is very important that all dogs are kept on leads, there have been incidents in the last few weeks of dog attacks.


Keele Volunteers Bulletin Monday 6th April

Food and Shopping

The Crown at Wrinehill is offering a takeaway service, menu online:

https://www.thecrownatwrinehill.co.uk/Crown-Wrinehill-Takeaway-March-2020.pdf

They will also provide food hampers:

“So as part of our desire to work as a community, we are also able to provide many essentials which you may order over the telephone and collect the next day from ourselves or indeed have them delivered to you when you have a food order delivered!

Fresh meat hampers and free-range eggs are available from our wonderful butchers and our fruit and vegetable merchants can also provide fresh fruit of any description. Order by 12 for next day delivery (excluding Sundays) and please enquire for further information on 01270 820472.”

Gardening

Elmside Plant Centre on the Betley road are offering deliveries of bedding plants

01270 820352. The nursery is open for business as usual.

 

B&Q are offering a ‘click and collect’ service. Order online and collect the next day once you receive a confirmatory email. The goods are delivered to your car:

“Call your collection store 15 minutes before you arrive and they will arrange to bring your items to the contact-free collection point in the store car park. Please only visit the store once you’ve received an email confirming your order is ready to collect.”

https://www.diy.com/customer-support/click-collect/

Leycett Tip

Sorry to be late in reporting this but Leycett Recycling Centre is closed for the duration as are all other recycling centres in Staffordshire.

 

Dog Walking

HMGov’s guidance on dog walking gives the following advice:

“When walking your dog in areas used by other people, you should walk your dog on a lead to ensure you can safely keep two metres away from others”

There have been incidents involving unleashed dogs on Campus including someone being bitten.


Keele Volunteers Bulletin Wednesday 1st April

 Food and Shopping

 Martins: Unfortunately, Martins the Newsagents are now closed on Campus for the foreseeable future. It is currently unclear when then will open again. In the meantime, the Post Office in Silverdale remains open.

The Silverdale Co-op has a good range of groceries and is quiet, there was no queue when I visited.

The Campus Supermarket will be open:

Monday to Saturday: 8 to 5

Sunday: 10 to 4

Old Swan Takeaway

The Old Swan, Madeley Heath are offering a Takeaway service: 5pm – 8:30pm Tue – Sat. This Sunday they are offering a roast chicken dinner for 4: £25.

https://www.theoldswantakeaway.com/

Call: 01782 751199

Buses

The number 25 is running every half hour at the moment. Bus schedules are subject to change. I have included links to D&G and First Potteries below:

https://www.dgbus.co.uk/

https://www.firstgroup.com/potteries/news-and-service-updates/coronavirus-covid19-service-information

Crime Prevention Advice

Crime Prevention Advice – Action Fraud

Criminals are using the #COVID19 pandemic to scam the public, don’t become a victim.

They spend hours researching you for their scams hoping you’ll let your guard down for just a moment.
STOP: Taking a moment to stop and think before parting with your money or information could keep you safe.
CHALLENGE: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
PROTECT: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
For the latest fraud updates please visit >>> http://www.actionfraud.police.uk/covid19

Message Sent By
Lydia Hooley (Police, Officer, Staffordshire)

 

Volunteering

 BBC Radio Stoke:

 Radio Stoke are putting bulletins out every 30 mins, from 730am, to 7 pm daily, to give info out on what’s available, where to go, and also and if there is a particular appeal for help, they will put it out on air.

If you would like to get involved contact stoke@bbc.co.uk  and put “Make a Difference” in the subject title, with info re the help you can offer.

Freephone number : 0800 121 8080

Staffordshire County Council

 Are looking for people to act as voluntary carers:

“Thousands of vulnerable residents in Staffordshire rely on personal care in their homes, and this demand will only increase as the Covid-19 pandemic continues across the country. We’ll be blunt: we need more carers to help care for them.

Will you step up, step outside your comfort zone and go the extra mile to keep vulnerable people safe and well?”

More information is available from the link below

https://www.staffordshire.gov.uk/Coronavirus/I-can-help/I-Care.aspx

Health

Staying healthy in self-isolation is one of the challenges of the current situation. Here’s a link to a guide from British Heart Foundation on staying healthy during self-isolation

https://www.bhf.org.uk/informationsupport/heart-matters-magazine/wellbeing/how-to-keep-healthy-while-you-cant-go-out


Keele Volunteers Bulletin Sunday 29th March

Progress with volunteering

Many thanks to all of you supporting friends and relatives who are in self-isolation. Keele Volunteers exists as a backstop but is not a substitute for the close support a community like ours can offer. The current situation is revealing what a neighbourly and close knit community we have here.

 

Refuse Collection

You may have received a text/ email from Newcastle Borough regarding changes to refuse collection. the brown bin will be emptied on the same day as the black bin. As black bins were collected last week in Keele, this means the next black/brown bin collection will be in the week of 6th April. Food waste to also go into the general waste as caddies won’t be emptied separately. No textile or small appliances should go into recycling should be saved until normal service resumed- or put in with general waste. The council will continue to collect other recyclables but there is no need to sort them, they will be sent for sorting elsewhere. Recyling collections will continue on w weekly basis.

 

Changes to A&E at UHNM

Due to the increasing number of Coronavirus cases in the UK, University Hospitals of North Midlands is taking a range of measures to ensure that both its hospitals, staff and patients remain safe.

UHNM has robust emergency planning procedures in place and certain elements of our plans to respond to the Coronavirus are now being enacted to ensure NHS resources are directed where they are needed.

Steps have been taken to ensure UHNM can prioritise its sickest patients and protect staff and emergency services.

These include:

– From 8am on Monday 30 March the Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources.

During this time Haywood Hospital’s Walk-in Centre will be able to provide these essential services to the local community between 7am-9.30pm every day. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.

– Minor injuries at County Hospital, Stafford will be seen at the fracture clinic between 9am and 6pm. Again, this service will be run by orthopaedic surgeons and emergency nurse practitioners. Outside of these hours you may be asked to return the following day during those hours.

– Patients who have an eye emergency problem are also being asked not to attend hospital straight away and instead call a telephone number and speak to a specialist. The Emergency Eye Clinic will be available on 01782 674300 Monday to Friday from 9am to 7pm, Saturday from 9 am to 2 pm and Sunday from 9 am to 12 noon.

All other emergency services at Royal Stoke, including the Major Trauma Service and the Children’s Emergency Department (ages 0 to 15) and County Hospital will be operating as normal for major injury and illness.

Dr Ann-Marie Morris, UHNM Clinical Director for Urgent and Emergency Care, said: “We are asking the public to consider if they are in need of emergency care and to make an informed choice on attendance. Patients who attend Royal Stoke with a minor injury will be re-directed to Haywood Hospital’s Walk-in Centre and those attending with minor injuries at County Hospital will be directed to the fracture clinic.”

“These changes are vital so that we can focus on prioritising care to our sickest patients while also keeping patients safe and free from risk while in the Emergency Departments.

“I would appeal to local communities to follow the national advice to stay at home and if you have a high temperature or a new cough, do not come to hospital. If you feel your symptoms are getting worse call your GP or use the online 111 service.”

Jennie Collier, Managing Director of Midlands Partnership NHS Foundation Trust’s services in Staffordshire and Stoke-on-Trent, which includes Haywood Hospital, said: “In such unprecedented times for the NHS, it’s critical that we work together to maintain the safety of patients, the public and our staff.

“Haywood Hospital’s Walk-in Centre can treat a wide range of minor conditions and injuries. I would reinforce national guidance in relation to social distancing should you attend the Walk-in Centre and not to come to hospital if you or someone who live with is experiencing symptoms of coronavirus.”


Keele Volunteers Bulletin Friday 27th March

Allotments

If you have an allotment, here is the latest advice of staying safe whilst cultivating your plot

https://www.nsalg.org.uk/news/covid19-information/?utm_source=Members&utm_campaign=0a46e036bf-EMAIL_CAMPAIGN_2018_06_08_03_15_COPY_01&utm_medium=email&utm_term=0_206970988f-0a46e036bf-323671269&mc_cid=0a46e036bf&mc_eid=268ef73eff

Shopping

Brookfields Farm Shop Nr the Swan with Two Necks, are taking telephone orders and payments over the phone, and you collect the order. They have free-range eggs, all the veg, etc etc.

Also, as a real treat – Whitmore Tea rooms are doing takeaway afternoon teas for £16 for two, £20 if you need delivery. It’s a splendid treat and if you live alone, there’s plenty to last for days.

A new recommendation is for Plant and Wilton Butchers/Baldwin’s Gate stores: 01782 680422

Have just been informed that the campus shop has a surplus of bread and milk and are quite keen to clear it before the next delivery. I would think this opportunity will expire quickly.

Click and Collect

Morrisons in Knutton are now offering this service as well as Morrisons in town and Stoke Sainsburys. When I tested the Morrisons site there was a 20 minute wait to access the site. The Sainsburys site let me straight in BUT there are no new registrations at the moment, so only of use to those who have already registered for online shopping.

I used Newcastle Sainsburys today at around 11 am, there was a 10 minute queue to get, stock levels were good in most areas, they even had toilet rolls! Individual distance is managed efficiently at the tills and the store was only moderately busy inside. I would judge risk levels to be low BUT do wash your hands as soon as possible having shopped.

Latest Staffordshire Police Bulletin

Prevention Advice Exercising Covid19

There’s been some confusion around whether people can visit and exercise in the Staffordshire countryside, including Cannock Chase, the Roaches and other country parks.
We’re asking you not to visit these areas and to stay close to home to exercise for the daily exercise, as per the government guidelines on social distancing.
We understand that there’s a small number of people who live within these immediate areas who may continue to walk dogs and exercise, but cars should …only be used for essential journeys and not to travel somewhere to exercise.
We all need to work together to prevent the spread of Covid-19, protect the NHS and save lives.
Thank you for your support in staying at home and avoiding unnecessary travel.
The beautiful Staffordshire countryside will still be there in a few weeks for us all to enjoy 🌳

 

Information on service provision from Newcastle under Lyme Borough Council

J2 – Closed to public;

Museum – Closed to public;

Customer Services – Service is being provided through phone & online delivery only. Call levels are very much as we would expect, and call abandonment rates are within target, which is good.  

Waste Collection – currently normal service, with absences covered by Street Scene and Agency colleagues.  In line with the anticipated reduction in staff availability, we are preparing for a re-modelled collection service to be operating from Monday, with all waste streams continuing to be collected.  Specific briefing on this will come out on Thursday.

Street Scene – Service now scaled back in response to Government announcement – priority being given to safety work, Zone 1 street cleansing & bin emptying; Play areas in the borough are closed.

Bereavement – Service operating normally, but with office/reception contact only via phone/mail; Only immediate family now permitted to attend funerals.

Environmental Health – Taxi testing suspended; Service focusing on supporting existing drivers.  Dog warden & pest control services suspended; Public MOTs suspended.

Newcastle Market – Closed

Public toilets (Bus Station) – Closed

Car Parking – Midway carpark closed, other car parks open as usual; no enforcement will be taking place;

Homeless – The Council has contracted with a local provider to ensure that places are available over the next 12 weeks. This will be kept under review and the service will be amended to meet the needs as they arise.

Other services – as normal;


26/03/2020

Keele Volunteers

Keele Parish Council have set up a volunteer group to support residents who need to self-isolate during the current epidemic or who could just use a little help or reassurance.  We currently have around 30 volunteers but more are needed.

 

Do you need help to?

  • To collect medicines
  • Buy food
  • Talk to someone over the phone if you re feeling anxious and alone
  • Help with other problems created by self-isolation

 

Contact us at:

Phone: 01782 622574/ 07595 946812

Email: graham.bibby@gmail.com

Website: https://keeleparish.org/parish-council/

We will keep the website updated with local information and are putting together an email group for issuing regular bulletins. If you would like to join the group just mail us at the email address above.

 

If you are not in a risk group and would like to join the volunteer please let us know, we need all the volunteers we can recruit!

Useful Information and Links

Shopping

Home delivery slots from supermarkets are currently hard to find at the moment. Sainsbury’s note on there website that they are trying to prioritise vulnerable customers using information that they currently hold. They and other big supermarkets are working with HMGov to identify as many people needing prioritization as they can. You can register with the Government as being vulnerable at:

https://www.gov.uk/coronavirus-extremely-vulnerable

Morrisons in Newcastle under Lyme do a click and collect service which is helpful if you are asking a someone to shop for you. It allows you to pre-pay and reduces the time spent in the shop.

 

Out of Town shopping

The One Stop shop in Madeley are very helpful. Although they don’t take telephone payment, they will put groceries aside for you or a helper to pick up later. They will also let you pre-order a single pack of toilet rolls. They get regular deliveries but they disappear quickly so… pre-order. The shop is also out of the urban centre and less crowded than the big supermarkets

01782 750373

Shepley’s butchers (01782 751775) are well stocked and next to the One Stop. They operate a one in/ one out policy.

Baa Hill farm shop is open Wednesday to Saturday and are happy to receive telephone orders. They are in a quiet location just outside Madeley. (01782 751123). They also sell Snapes Bread, cheese, eggs and vegetables.

Brookfield Farm Shop at Blackbrook is a bit of a drive but they have a wide selection of fruit and veg, cakes, eggs, ice-cream etc and will put a box together for you to pick up. (01782 680833)

Freshview Foods Ltd have been recommended as a Local grocery supplier offering local free deliveries of essential groceries to local households.

https://freshviewfoods.co.uk/

Tel : 01782 717806

The Cost Cutter at the University has a variety of goods and allows you to stay out of crowds.

Martins the Newsagents on Campus are now offering free delivery of newspapers etc for the next six weeks. (01782 619393)

 

Supermarkets priority opening:

Morrisons

9 am to 10 am Monday to Saturday

Sainsburys

8am-9am every Monday, Wednesday and Friday will be reserved for elderly customers

Iceland

First hour of opening all days

Tescos

Monday, Wednesday and Friday between 9am and 10am.

 

Campus Pharmacy opening hours:

Campus pharmacy temporary opening hours

Monday-Friday

9:30 -12:30

2-5:30

Saturday 11-13.00

 

The Leader of the Newcastle under Lyme Borough Council

Councillor Tagg has written to all residents:

https://www.newcastle-staffs.gov.uk/news/coronavirus-letter-leader-newcastle-under-lyme-borough-council?fbclid=IwAR27jSTWEivU8H28QlPiKmc79nh9GkEXCjgKY03ws_W4cl6bvIp6EtyiWN0

Police Updates

If you would like to receive Police updates relevant to our area them email our PCSE: Gemma Crank with your full name, address and email:

gemma.crank@staffordshire.pnn.police.uk

Of particular interest in recent alerts was the following:

Recently the National Fraud Intelligence Bureau (NFIB) reported a new trend in fraud related to Coronavirus, or COVID-19.
Updated figures show there have been 105 reports to Action Fraud since 1 February 2020, with total losses reaching nearly £970,000.
The first report relating to Coronavirus, or COVID-19, was received on 9 February. There were 20 more reports that month. Since then, there have been 46 reports between the 1 March and 13 March, and 38 reports in just four days (14 March – 18 March).
What scams are we seeing?
The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser, and other products, which have never arrived.
Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud.
Phishing emails – We have also received over 200 reports of coronavirus-themed phishing emails. These attempt to trick people into opening malicious attachments which could lead to fraudsters stealing people’s personal information, email logins and passwords, and banking details.

Some of the tactics being used in phishing emails include:
• Fraudsters purporting to be from a research group that mimic the Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO). They claim to provide the victim with a list of active infections in their area but to access this information the victim needs to either: click on a link which redirects them to a credential-stealing page; or make a donation of support in the form of a payment into a Bitcoin account.

• Fraudsters providing articles about the virus outbreak with a link to a fake company website where victims are encouraged to click to subscribe to a daily newsletter for further updates.

• Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn.

• Fraudsters purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details. The emails often display the HMRC logo making it look reasonably genuine and convincing.

Protect yourself

1) Watch out for scam messages
Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

2) Shopping online:
If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit: https://www.actionfraud.police.uk/shoponlinesafely

3) Protect your devices from the latest threats:
Always install the latest software and app updates to protect your devices from the latest threats.

For information on how to update your devices, please visit: https://www.ncsc.gov.uk/guidance/securing-your-devices
For the latest health information and advice about COVID-19 please visit the NHS website.